Last Updated: August 30, 2026
At Nermenna, we want your shopping experience to be simple and enjoyable. Please review our shipping and returns policy below before placing your order.
We currently offer delivery to selected locations.
Orders are processed within 1–3 business days after the order has been confirmed. Once your order has been shipped, you may receive a notification with the available tracking information.
Delivery times may vary depending on your location and the shipping provider.
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, public holidays, customs procedures, or circumstances beyond our control.
Shipping fees are calculated during checkout based on your delivery location and the shipping method selected.
Any applicable shipping charges will be clearly displayed before you complete your order.
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify or cancel it.
Customers are responsible for providing accurate shipping information when placing an order.
Nermenna is not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to incorrect or incomplete delivery information, additional shipping charges may apply for resending the order.
We accept eligible returns within 14 days of receiving your order.
To be eligible for a return, the item must:
Items that do not meet these conditions may not be accepted for return.
For hygiene and safety reasons, certain products may not be eligible for return or exchange.
This may include:
If you would like to exchange an item for a different size or eligible product, please contact our customer service team within the applicable return period.
Exchanges are subject to product availability.
If the requested item is unavailable, we may offer an alternative solution where applicable.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or additional information to assess the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
Unless the return is due to an incorrect, damaged, or defective item, the customer may be responsible for the return shipping costs.
Original shipping fees may be non-refundable unless otherwise required by applicable law.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using the original payment method where possible.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
To request a return or exchange, please contact our customer service team with:
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Nermenna reserves the right to update or modify this Shipping & Returns Policy at any time.
Any changes will be published on this page and will become effective once posted.
If you have any questions about shipping, returns, exchanges, or refunds, please contact our customer service team through the contact information available on our website.
Thank you for shopping with Nermenna.