Privacy Policy

Last Updated: August 30, 2026

At Nermenna, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect certain information, including:

• Full name.
• Email address.
• Phone number.
• Billing and shipping address.
• Payment and transaction information.
• Order details and purchase history.
• Information you provide when contacting our customer service team.
• Technical information such as IP address, browser type, device information, and website activity.

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.
• Process payments and provide order-related services.
• Deliver products to the address provided.
• Send order confirmations and shipping updates.
• Respond to customer inquiries and support requests.
• Improve our website, products, and services.
• Prevent fraud, abuse, and unauthorized activity.
• Comply with applicable legal and regulatory requirements.
• Send marketing communications where you have provided appropriate consent.

3. Payment Information

Payments may be processed through secure third-party payment providers.

Nermenna does not necessarily store complete payment card details on its own servers. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences.
• Keep items in your shopping cart.
• Understand how visitors use our website.
• Improve website performance.
• Provide relevant marketing or advertising where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. Third-Party Services

We may use trusted third-party service providers to help operate our website and provide services such as:

• Payment processing.
• Shipping and delivery.
• Website hosting.
• Analytics.
• Marketing and communication services.
• Customer support.

These third parties may have access to certain personal information only when necessary to perform their services on our behalf.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is being used.

To exercise any applicable rights, please contact us using the information provided below.

9. Marketing Communications

If you choose to subscribe to our newsletters or marketing communications, we may send you information about new products, promotions, offers, and updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.

10. Children’s Privacy

Our website is not intended for children under the applicable legal age.

We do not knowingly collect personal information from children without appropriate parental or legal authorization.

11. International Data Transfers

Depending on the services we use, your information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact information available on our website.

Thank you for trusting Nermenna with your information.